FAQ

  • Shipping

  • Do you ship during the Covid-19 pandemic?

    Yes, but we do expect longer shipping time, around 4 weeks delay.

  • Do you ship all around the world?

    Yes, we ship all over the world. For limited time shipping is free.
    We run discounts and promotions all year, so stay tuned for exclusive deals.

  • How long will it take to get my order?

    It depends on where you are. Orders processed here will take 10 business days to print, and then depending on where you live the shipping usually takes 4 weeks.
    Delivery details will be provided in your confirmation email.
    During the Covid-19 pandemic, we might expect longer shipping time.

  • Can I return my order?

    Unfortunately, we cannot accept returns, since each puzzle is custom printed by the client, and thus we cannot reuse or resell the product. (Please have that in mind while ordering)

  • Are import duties included?

    The customer is responsible for any customs and import duties regarding the purchase.

  • Product

  • What are the dimensions of the puzzle?

    Depends on the number of pieces you chose. Use the following reference to help you decide:

    35 Pieces:
    6 inches x 4 inches.

    300 Pieces:
    15 inches x 10.2 inches.

    500 Pieces:
    20.5 inches x 15 inches.

    1000 Pieces:
    29.5 inches x 19.6 inches.

    1500 Pieces:
    34.2 inches x 22.5 inches.

  • What material do you use?

    We print your image on a wooden base, and then we cut it using Laser Precise-Cut Technology

  • How do you cut the image into pieces?

    We use Laser Precise-Cut Technology to cut your image without damaging the image

  • What is the printing quality?

    Our high-end printers nearly 2,000,000 different shades of colors to make sure your photo will print at the best quality possible

  • Other

  • Any question?

    You can contact us through our contact page! We will be happy to assist you.

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